RETURN POLICY
Last updated August 01, 2025
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a refund, store credit, or an exchange. Please see below for more information on our return policy.
RETURNS
All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
RETURN PROCESS
To return an item, please email customer service at info@proplumbx.co.uk to obtain an Return Merchandise Authorisation (RMA) number. After receiving an RMA number, place the item securely in its original packaging and include your proof of purchase, then mail your return to the following address:
ProPlumbx Plumbing & Heating
Attn: Returns
RMA #
25 Exeter Road
London, England E177QJ
United Kingdom
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least fifteen (15) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
EXCEPTIONS
The following items cannot be returned or exchanged:
● Taylor Made Products
● Services
● Projects
● Under Specification Services
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
Please Note
● Sale items are FINAL SALE and cannot be returned.
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
+447946665775
SHIPPING DELIVERY POLICY
Last updated August 01, 2025
This Shipping & Delivery Policy is part of our Terms and Conditions ("Terms") and should be therefore read alongside our main Terms: https://www.proplumbx.co.uk/termsandconditions.
Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.
WHAT ARE MY SHIPPING DELIVERY OPTIONS?
Free Shipping
We offer free Standard shipping on all orders.
DO YOU DELIVER INTERNATIONALLY?
We do not offer international shipping.
WHAT HAPPENS IF MY ORDER IS DELAYED?
If delivery is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date for delivery.
For EU and UK consumers: This does not affect your statutory rights. For more information please refer to our Terms.
QUESTIONS ABOUT RETURNS?
If you have questions about returns, please review our Return Policy:
https://www.proplumbx.co.uk/shippingdeliveryreturnrefundpolicy.
HOW CAN YOU CONTACT US ABOUT THIS POLICY?
If you have any further questions or comments, you may contact us by:
Email: info@proplumbx.co.uk
Online contact form: https://www.proplumbx.co.uk/contact
If you have any questions regarding our policies, please send us a message. Answer the following questions below in the field "Message"
Question 01: You are submitting this request as*
The person, or the parent / guardian of the person, whose name appears above.
An agent authorized by the consumer to make this request on their behalf.
Question 02: Do you confirm that*
Under penalty of perjury, I declare all the above information to be true and accurate.
I understand that the deletion or restriction of my personal data is irreversible and may result in the termination of services with Proplumbx.
I understand that I will be required to validate my request by email, and I may be contacted in order to complete the request.
PROPLUMBX
Address: E14 - London - UK
Business Hour: 9am - 6pm
Emergency: Out of Business Hour
